Terms of service

OVERVIEW

Welcome to INFLORESSE! The terms "we", "us" and "our" refer to INFLORESSE. INFLORESSE operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). INFLORESSE is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully. By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree, you should not use or access our Services.

These Terms do not affect your statutory rights as a consumer under Dutch or Belgian law, or under applicable EU consumer protection legislation, which cannot be excluded or limited by contract.

SECTION 1 — ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you confirm that you are at least 18 years of age, or the age of majority in your country of residence. If you are under 18, you may only use the Services with the involvement and consent of a parent or legal guardian.

To use the Services, you may be asked to provide information such as your email address, billing, payment, and shipping details. You confirm that all information you provide is accurate, current and complete.

You are solely responsible for maintaining the security of your account credentials and all activity under your account. You may not transfer or assign your account to any other person.

SECTION 2 — OUR PRODUCTS

We make every effort to accurately represent our products, including images, descriptions and colours. However, colours and appearance may vary depending on your device's display settings. Product descriptions are subject to change without notice.

Under EU consumer law, you have the right to receive products that conform to the description provided at the time of purchase. If a product does not match its description, you may be entitled to a repair, replacement, or refund in accordance with our Return & Refund Policy [LINK].

SECTION 3 — ORDERS

When you place an order, you are making an offer to purchase. Your order is not accepted until we send you an order confirmation. We must receive and process your payment before your order is accepted.

Under EU consumer law, once your order is confirmed, you have the right to cancel within 14 days of receiving your item (the "cooling-off period"), without giving any reason. Please refer to our Return & Refund Policy [LINK] for full details.

We reserve the right to decline or cancel any order at our discretion. If we cancel your order, we will notify you and issue a full refund promptly.

Your purchases are for personal or household use only and not for commercial resale.

SECTION 4 — PRICES AND BILLING

All prices displayed are in Euros (€) and include applicable VAT where required by law. Prices are subject to change without notice, but the price charged will always be the price confirmed at the time your order is placed, as set out in your order confirmation email.

Shipping costs and any applicable taxes or import charges will be clearly communicated before you complete your purchase, in accordance with EU consumer law.

You agree to provide accurate and complete payment information. We accept the payment methods displayed at checkout.

SECTION 5 — SHIPPING AND DELIVERY

All delivery times provided are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our reasonable control.

Under EU consumer law, unless otherwise agreed, we will deliver your order within 30 days of the contract being concluded. If we are unable to deliver within this period, you have the right to cancel your order and receive a full refund.

Risk of loss passes to you upon delivery of the goods to the address you provided.

SECTION 6 — INTELLECTUAL PROPERTY

All content on our Services, including trademarks, text, images, graphics, and design, is owned by INFLORESSE, its affiliates or licensors and is protected by applicable intellectual property laws.

You may use the Services for personal, non-commercial purposes only. You may not reproduce, distribute, modify or otherwise exploit any content from the Services without our prior written consent.

SECTION 7 — OPTIONAL TOOLS

We may provide access to optional third-party tools as part of the Services. These tools are provided "as is" without any warranty or endorsement from us. Your use of such tools is entirely at your own risk, and you should review the relevant third party's terms before use.

SECTION 8 — THIRD-PARTY LINKS

Our Services may contain links to third-party websites. We are not responsible for the content, accuracy or practices of those websites. Accessing third-party sites is at your own risk, and we encourage you to review their terms and privacy policies.

SECTION 9 — RELATIONSHIP WITH SHOPIFY

INFLORESSE is powered by Shopify, which enables us to provide the Services to you. All sales and purchases are made directly with INFLORESSE. Shopify is not responsible for any aspect of transactions between you and INFLORESSE, including any loss or damage resulting from purchased products.

SECTION 10 — PRIVACY POLICY

All personal information collected through the Services is subject to our Privacy Policy [LINK]. By using the Services, you confirm that you have read and understood our Privacy Policy. Certain data may also be processed by Shopify in accordance with Shopify's Privacy Policy.

SECTION 11 — FEEDBACK AND REVIEWS

If you submit feedback, reviews or other content to us, you grant INFLORESSE a perpetual, worldwide, royalty-free licence to use, reproduce, modify and publish such content for the purpose of operating and improving the Services.

You confirm that any feedback you submit is your own, is accurate, and does not infringe the rights of any third party. We reserve the right to remove feedback that is unlawful, offensive, or in violation of these Terms.

SECTION 12 — ERRORS, INACCURACIES AND OMISSIONS

We endeavour to ensure all information on our Services is accurate. Where pricing or product errors occur, we reserve the right to correct them. If an error affects your order, we will notify you and offer you the choice to proceed at the correct price or cancel your order for a full refund.

SECTION 13 — PROHIBITED USES

You may only use the Services for lawful purposes. You may not use the Services to:

  • Violate any applicable laws or regulations
  • Infringe our intellectual property rights or those of others
  • Transmit harmful, false, or misleading information
  • Use automated tools, bots, scrapers or AI agents to access the Services without our consent
  • Engage in any conduct that disrupts or harms the Services or other users

We reserve the right to suspend or terminate your access if you violate these Terms.

SECTION 14 — AGENTS

Any software or service acting autonomously on behalf of a user ("Agent") must identify itself in all requests and operate in accordance with our guidelines. Agents may not conceal their nature, mimic human behaviour, or circumvent security measures. We may limit or block Agent access at any time.

SECTION 15 — TERMINATION

We may terminate your access to the Services at any time. Sections relating to intellectual property, feedback, disclaimers, liability, and governing law will survive termination.

SECTION 16 — DISCLAIMER OF WARRANTIES

We provide the Services and products in good faith and make every effort to ensure quality and accuracy. However, to the extent permitted by law, we do not guarantee that the Services will be uninterrupted, error-free, or completely secure.

Nothing in these Terms limits or excludes any rights you have as a consumer under Dutch, Belgian or EU law, including your statutory rights regarding defective or non-conforming goods.

SECTION 17 — LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, INFLORESSE shall not be liable for any indirect, incidental, special or consequential damages arising from your use of the Services.

However, nothing in these Terms limits our liability for:

  • Death or personal injury caused by our negligence
  • Fraud or fraudulent misrepresentation
  • Any liability that cannot be excluded under Dutch, Belgian or EU consumer law

Our total liability to you shall not exceed the amount you paid for the relevant order.

SECTION 18 — INDEMNIFICATION

You agree to indemnify INFLORESSE, Shopify, and our affiliates against any claims, losses or damages arising from your breach of these Terms, your violation of any law, or your misuse of the Services.

SECTION 19 — SEVERABILITY

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

SECTION 20 — ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and Return & Refund Policy, constitute the entire agreement between you and INFLORESSE regarding your use of the Services.

SECTION 21 — ASSIGNMENT

You may not assign your rights under these Terms without our prior written consent. We may assign our rights and obligations without notice to you.

SECTION 22 — GOVERNING LAW AND DISPUTES

These Terms are governed by the laws of England and Wales, as INFLORESSE is based in the United Kingdom.

However, as a consumer in the Netherlands or Belgium, you retain the right to bring claims before the courts of your country of residence, and to benefit from the mandatory consumer protection provisions of your local law, which these Terms cannot override.

If you have a complaint, please contact us first at info@infloresse.com. If we cannot resolve your complaint, you may also refer your dispute to:

SECTION 23 — CHANGES TO TERMS OF SERVICE

We may update these Terms from time to time. We will notify you of any material changes in accordance with applicable law. Your continued use of the Services after changes are posted constitutes acceptance of the updated Terms.

SECTION 24 — CONTACT INFORMATION

Questions about these Terms should be sent to:

INFLORESSE
info@infloresse.com
[INSERT BUSINESS PHONE NUMBER]
86–90 Paul Street, London, EC2A 4NE, United Kingdom
IOSS Number: [INSERT IOSS NUMBER]